Return & Refund Policy
At Mark By Light LLC, our custom engraved and personalized products are made specifically for you. All sales are final, except as outlined below or required by applicable law.
We do not accept returns, exchanges, or refunds for changes of mind, customer-selected colors or sizes, or personalization details that match your approved design proof.
Personalization & Design Approval
Every engraving is proofed with you before production begins. Please carefully review all spelling, names, dates, fonts, artwork, and placement before approving your design. Once approved and engraved, these details cannot be changed or refunded unless we made an error.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, has a defect, or does not match your order or approved proof, please contact us promptly—preferably within 7 days of delivery or pickup—through our Contact page.
Include your order number, a description of the issue, and clear photos of the item and any damaged packaging. We will review the issue and provide an appropriate resolution, which may include a correction, replacement, or refund.
Please contact us before sending an item back. If a return is needed for a confirmed issue, we will provide return instructions and cover the necessary return shipping.
The requested reporting period does not limit any rights you may have under applicable law.
Wear & Care
Damage caused after delivery by misuse, accidents, improper care, or normal wear is not covered by this policy.
Questions about your order? Please contact us—we’re happy to help.