Choose your product, size, and available color from our shop, then complete the personalization details before checkout. Check the product description for what’s included. For a special request, contact us before ordering.

Choose your product and click Personalize & Add to Cart. Use the Upload Artwork button in the personalization form to attach your logo or design. Wait for confirmation that your file is attached, then add the item to your cart and complete checkout. We’ll send a design proof for your approval before engraving.

Yes! Choose your preferred font and enter your text in the personalization form. Text-only orders do not require an artwork upload.

Yes. Every engraving receives a design proof for your approval before engraving begins. Carefully review spelling, names, dates, fonts, artwork, and placement. Let us know about any changes before approving your proof.

Each product listing explains the engraving included with that item. Additional sides, full wraps, or more involved designs may require a separate quote. Contact us if you’re unsure which option fits your project.

Design proof: We typically email your first proof within [1-2 business days] after you place your order. Please check the spelling, design, and placement before approving it.

Engraving: Once you approve your proof, we typically engrave and prepare your order for shipping or local pickup within [5-10 business days]. Bulk orders and more detailed designs may take longer.

Shipping: Delivery time is separate from production and depends on the shipping option and destination.

Need it by a specific date? Contact us before ordering so we can confirm whether we can meet your deadline.

Contact us with the brand, size, material, and clear photos of your item. We’ll review its suitability for engraving and confirm whether we can accept it, along with pricing and drop-off arrangements.

Available shipping options, charges, and eligible shipping offers are displayed at checkout before you pay.

Contact us to arrange local pickup in the Channelview/Houston area. For bulk orders, you can also request a local delivery quote. Availability, scheduling, and any applicable fees are confirmed directly with you.

Yes! We welcome orders for businesses, teams, events, and gifts. For 13 or more, contact us for a quote based on your products, quantity, design, and fulfillment needs.

Our listings reflect the colors and quantities we currently have in stock. Contact us about another option—we may be able to source it. Availability and pricing will be confirmed before you order.

We recommend gentle handwashing with mild soap and a soft sponge. Avoid abrasive scrubbers and harsh cleaners, and follow the manufacturer’s care instructions for your bottle, lid, straw, and seals.

Custom engraved and personalized orders are final sale, except as outlined in our Return & Refund Policy or required by applicable law.

If your item arrives damaged, is defective, or does not match your order or approved proof, contact us promptly—preferably within 7 days of delivery or pickup—with your order number and clear photos.

Visit our Contact page. We’re happy to discuss your idea and help you choose the right option.